Automotive Technical Specialist

5 days ago

Jacksonville, Florida, United States Kia America Full time
Job Title: Field Technical Specialist

At Kia America, we're pushing the boundaries of innovation and excellence in the automotive industry. We're seeking a highly skilled and experienced Field Technical Specialist to join our team.

This role is a critical part of our organization, responsible for investigating, analyzing, and repairing vehicle issues and conditions that occur in the field. You will work closely with our dealerships and KUS staff to resolve technical concerns and provide expert technical and diagnostic support.

As a Field Technical Specialist, you will be the definitive resource on repairs and diagnostics, providing critical product quality data to our company management. Your expertise will significantly impact and contribute to our organization's improved customer/dealer satisfaction.

Key Responsibilities:
  • Assist Kia customers, dealerships, and KUS staff by performing or supervising effective vehicle repairs/inspections that are escalated through established processes.
  • Determine, assess, and report the scope of technical issues with Kia vehicles occurring in the field via Field Product Quality Report or other reports as directed.
  • Provide and promote technical training, updates, information, and assistance to Kia dealership personnel.
  • Achieve and maintain ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certification and Kia FTS Certification as measured by completed course metrics through Kia University.
Requirements:
  • Bachelor's degree or equivalent work experience required.
  • Completion and maintenance of all ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certifications throughout employment required.
  • A minimum of four years automotive industry experience.
  • Minimum two years hands-on type automotive technical representative experience.
Skills and Competencies:
  • Basic PC skills.
  • Strong working knowledge of automobiles with ability to perform hands-on diagnostic, mechanical, and electrical work on automotive systems.
  • Strong written and verbal communication skills.
  • Care for People.
  • Chase Excellence, Every Day.
  • Dare to Push Boundaries.
  • Empower People to Act.
  • Move Further, Together.
Pay Range:

$72, $96,838

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities:

Kia America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.

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