Customer Service Specialist in Insurance

1 week ago


Texarkana, Texas, United States Drew Mims Farmers Insurance Full time

Are you eager to advance your career? At Drew Mims Farmers Insurance, we are seeking a dedicated, customer-focused individual to become a part of our team as a Full-Time Customer Service Specialist. In this position, you will deliver outstanding service to our clients, addressing their inquiries with expertise and care. Your friendly demeanor, ability to build rapport, and commitment to assisting others may make you an ideal candidate for this role. We take pride in our exceptional customer service and are looking for someone who can provide a remarkable experience.

Benefits

Competitive Annual Salary with Bonus Potential

Retirement Savings Plan

Standard Monday to Friday Work Schedule

Flexible Working Hours


Key Responsibilities

Handle customer requests for policy modifications.

Prepare and deliver insurance quotes.

Ensure outstanding customer service and support.

Engage with customers to confirm satisfaction, address inquiries, promote additional services, and resolve or escalate issues.


Qualifications

Demonstrate a genuine eagerness to learn, be resourceful, and open to coaching.

Exhibit a positive, enthusiastic, and proactive attitude.

Be a motivated self-starter with a sense of urgency.

Possess excellent communication and interpersonal skills.

No prior insurance experience is necessary, but a willingness to learn is essential.



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