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Customer Service Agent

2 months ago

Texarkana, Texas, United States Roth Staffing Companies Full time

Position Overview:
Roth Staffing Companies is looking for a dedicated and detail-oriented Customer Service Agent to enhance our team. In this role, you will manage a significant volume of both incoming and outgoing communications, ensuring that customers receive outstanding service and support.

Key Responsibilities:

  • Professionally handle a high volume of calls, both incoming and outgoing.
  • Provide assistance to customers regarding inquiries, complaints, and order processing.
  • Accurately document customer interactions, transactions, and inquiries in the database.
  • Follow up with customers to guarantee their issues are resolved and satisfaction is achieved.
  • Stay informed about company products, services, and promotions to deliver precise information to customers.
  • Meet or exceed established performance metrics, including call handling time and customer satisfaction.
  • Maintain a positive and professional demeanor in all interactions with customers and team members.

Qualifications:

  • High school diploma or equivalent; additional training in customer service is advantageous.
  • Previous experience in a customer service or call center environment is preferred.
  • Strong verbal and written communication skills.
  • Excellent listening skills and problem-solving capabilities.

We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

All qualified applicants, including those with criminal histories, will be considered in accordance with applicable laws.