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Customer Support Specialist in Insurance

2 months ago

Texarkana, Texas, United States Drew Mims Farmers Insurance Full time

Are you eager to advance your career? So are we Drew Mims Farmers Insurance is seeking a motivated, customer-focused, and knowledgeable individual to become part of our team as a Full-Time Customer Support Specialist. In this position, you will deliver outstanding service to our clients, addressing all inquiries with professionalism. Your friendly demeanor, ability to build rapport, and commitment to assisting others may make you the ideal candidate for this role. We take pride in our exceptional customer service and are in search of someone who possesses the skills to create a remarkable experience.

Benefits

Annual Base Salary + Bonus Opportunities

Retirement Plan

Monday to Friday Schedule

Flexible Work Hours


Key Responsibilities

Handle customer policy modification requests.

Generate insurance quotes for clients.

Deliver outstanding customer service and support.

Follow up with clients to ensure satisfaction, address inquiries, encourage further sales, and resolve or escalate issues.


Qualifications

Exhibit a genuine willingness to learn, be resourceful, and open to coaching.

Maintain a positive, enthusiastic, and upbeat attitude.

Demonstrate strong self-motivation and a sense of urgency.

Possess excellent communication and interpersonal skills.

No prior insurance experience is necessary, but a willingness to learn is essential.