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Customer Service Agent

2 months ago

Texarkana, Texas, United States Roth Staffing Companies Full time

Position Overview:
Roth Staffing Companies is looking for a dedicated and detail-oriented Customer Service Agent to become a part of our dynamic team. In this role, you will be instrumental in managing a substantial volume of incoming and outgoing communications, delivering outstanding customer support, and addressing client inquiries, orders, and various concerns.

Key Responsibilities:

  • Professionally manage incoming and outgoing communications with efficiency.
  • Provide assistance to clients regarding inquiries, complaints, and order management.
  • Accurately document customer interactions, transactions, and inquiries in the customer management system.
  • Follow up with clients to ensure their issues are resolved and satisfaction is attained.
  • Stay informed about company offerings, services, and promotions to provide precise information to clients.
  • Strive to meet or surpass performance metrics such as call handling time, response time, and customer satisfaction levels.
  • Maintain a positive and professional demeanor in all interactions with clients and team members.

Qualifications:

  • High school diploma or equivalent; additional training or education in customer service is advantageous.
  • Prior experience in a customer service or call center environment is preferred.
  • Strong verbal and written communication skills.
  • Excellent listening skills and problem-solving capabilities.

We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.