Customer Support Specialist in Insurance

2 weeks ago


Texarkana, Texas, United States Drew Mims Farmers Insurance Full time

Are you eager to advance your career? At Drew Mims Farmers Insurance, we are on the lookout for a passionate, customer-focused, and knowledgeable individual to become part of our team in a Full-Time capacity. In this position, you will deliver outstanding customer service to our clients, addressing all their inquiries with care. Your positive demeanor, ability to build rapport, and commitment to assisting others may make you an ideal candidate for this role. We take pride in our exceptional customer service and seek someone who possesses the skills to create a remarkable experience for our clients. If you are ready to embark on a new journey and wish to join a company that values both our clients and you, we encourage you to consider this opportunity.

Benefits

Annual Base Salary + Bonus Opportunities

Retirement Plan

Monday to Friday Schedule

Flexible Work Hours


Key Responsibilities

Handle customer policy modification requests.

Generate insurance quotes.

Deliver exceptional customer service and support.

Follow up with clients to ensure satisfaction, address inquiries, encourage further sales, and resolve or escalate issues.


Qualifications

Exhibit a genuine eagerness to learn, be resourceful, and open to coaching.

Maintain a positive, upbeat, and enthusiastic attitude.

Be a proactive self-starter with a sense of urgency.

Possess excellent communication and interpersonal skills.

No prior insurance experience is necessary, but a willingness to learn is essential.



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