Customer Experience Representative

1 day ago


San Ramon, California, United States British Swim School Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Provide prompt and professional service to customers via phone, email, or in-person
  • Respond to customer inquiries and resolve any issues in a timely and efficient manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to ensure seamless customer service
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to type and maintain accurate records
What We Offer
  • Competitive hourly rate of $22.00
  • Flexible scheduling with shifts between 4 to 5 hours
  • Opportunity for growth and development within the company
  • Structured, paid training program
  • Free parking onsite
About Us

British Swim School is a leading provider of swim lessons and water safety education. We are committed to providing a fun and supportive learning environment for children of all ages and abilities. Our team is dedicated to making a positive impact in our local community and promoting water safety awareness.



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