Telecommunications Customer Service Representative
1 day ago
Job Summary:
We are seeking a highly motivated and customer-focused Telecommunications Customer Service Representative to join our team at Local Firm. As a Telecommunications Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction and retention targets
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience in a call center or retail environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity targets
- Basic computer skills and proficiency in CRM software
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The opportunity to work with a rapidly growing company
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