Technical Services Representative

6 days ago


Wallingford, Connecticut, United States ASG Information Technologies Full time
Job Description

At ASG Information Technologies, we're looking for a skilled System Administrator/Escalations Technician to join our team. This role is a critical part of our client service delivery strategy, requiring excellent communication skills, both technical and non-technical. You'll work closely with internal staff and clients to deliver exceptional quality service and drive process improvements.

Responsibilities:
  1. Provide technical support and handle escalations for clients.
  2. Collaborate with internal teams to ensure seamless support and improve processes.
  3. Develop relationships with clients, identifying opportunities for growth and improvement.

Requirements:
  • High school diploma or equivalent required.
  • MCSE, MCSA, CCNA, networking, O365 certifications and experience highly desirable.
  • 4+ years of IT experience, preferably in an MSP environment.

Compensation:$65,000 - $85,000 per year, based on experience.

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