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Hotel Guest Relations Supervisor

2 months ago

Saint Cloud, Minnesota, United States SCI Hotels LLC Full time
Position Overview

SCI Hotels LLC is seeking a skilled hotel operations leader to fill the role of Guest Services Manager. This full-time position is essential in supporting the General Manager to meet the long-term financial and operational objectives of the hotel.

The Guest Services Manager plays a crucial role in maintaining the quality standards of the hotel while ensuring exceptional guest experiences. This role primarily oversees the front desk operations and is responsible for the recruitment, training, assessment, and motivation of front desk personnel.

Key Responsibilities:

  • Deliver professional and courteous service to all guests.
  • Manage time effectively and work independently with minimal supervision.
  • Exhibit strong organizational skills, multitasking abilities, and attention to detail.
  • Communicate effectively, both verbally and in writing, and demonstrate strong business communication skills.
  • Maintain a positive and professional demeanor when addressing guest and staff issues.
  • Possess a solid understanding of computer systems and basic mathematical skills.
  • Hold a high school diploma or equivalent; an associate degree is preferred.
  • Have 2-3 years of experience in hotel front desk or customer service roles; prior management experience is advantageous but not mandatory.

Job Type: Full-Time

Availability: Flexible scheduling required, including evenings, weekends, and holidays.

Benefits:

  • Comprehensive health and welfare benefits including medical, dental, and vision coverage.
  • Company-sponsored short and long-term disability, life insurance, and AD&D.
  • Voluntary term life insurance options.
  • Retirement plan (401k).
  • Paid time off including holidays and personal time.
  • Employee discount programs.

Note: Candidates selected for employment will be required to undergo a background check and drug screening. SCI Hotels LLC is an E-Verify participant and is an equal opportunity employer.