Guest Services Representative

2 months ago

Saint Cloud, Minnesota, United States SCI Hotels LLC Full time
Job Overview

SCI Hotels LLC is seeking enthusiastic individuals who are passionate about delivering exceptional customer service. The primary role of the Front Desk Associate is to ensure a positive experience for all guests by providing professional and friendly front desk assistance. This position also plays a crucial role in optimizing room revenue through efficient service.

Key Competencies:

  • Ability to deliver professional and courteous service to guests.
  • Strong time management skills and capability to work independently.
  • Excellent organizational skills, multitasking ability, and keen attention to detail.
  • Effective communication skills, both verbal and written.
  • Maintain a positive and professional demeanor when addressing guest inquiries.
  • Basic computer proficiency and math skills.
  • Prior customer service experience is advantageous but not mandatory.

Core Responsibilities:

  • Assist guests in a professional and courteous manner.
  • Perform duties efficiently while adhering to budgetary constraints.
  • Welcome guests and manage hotel check-in and related transactions promptly, ensuring confidentiality of guest information.
  • Stay informed about hotel services, accommodations, and local attractions to assist guests effectively.
  • Conduct all guest accounting tasks according to established hotel procedures to ensure accuracy.
  • Follow all credit and inventory control protocols to minimize revenue loss.
  • Utilize sales techniques to promote the property, enhancing occupancy and average rates.
  • Operate the telephone system in accordance with brand standards, employing proper etiquette.
  • Accurately handle phone and walk-in reservations.
  • Monitor office equipment to ensure timely processing of documents.
  • Maintain cleanliness in the lobby area and assist with laundry duties as required.
  • Clear snow from the main entrance and walkways as necessary.
  • Act as the manager on duty in the absence of senior management.
  • Understand and implement all safety and security protocols to ensure a safe environment for guests and staff.
  • Keep supervisors informed of any significant issues or unusual occurrences for prompt resolution.
  • Perform additional duties as assigned.

Additional Information:

Reasonable accommodations may be made for individuals with disabilities to perform essential job functions without compromising guest satisfaction or business operations.

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Associates may be required to follow other job-related instructions and perform additional duties as requested by their supervisor.

Job Type: Part-Time & Full-Time

Wage: Competitive

Hours: AM & PM shifts available

We are an E-Verify participating employer.

EOE M/F/Vet/Disability

Candidates will undergo a background check and drug screening.

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