Hotel Operations Manager
1 month ago
We are seeking a highly skilled and experienced Guest Service Manager to join our team at the Country Inn & Suites of Saint Cloud West. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and hotel consistency in quality of standards.
The ideal candidate will have a proven track record of providing professional and courteous guest service, with excellent time management and organizational skills. You will be responsible for selecting, training, evaluating, developing, and motivating front desk associates to deliver outstanding guest experiences.
This is a full-time position that requires flexibility in scheduling and the ability to work evenings, weekends, and holidays. We offer a competitive total compensation package, including annual performance-based increases, bonus eligibility, and a range of benefits.
Key Responsibilities:
- Provide exceptional guest service and ensure hotel consistency in quality of standards
- Select, train, evaluate, develop, and motivate front desk associates
- Assist the General Manager in achieving hotel profit and revenue goals
- Ensure effective operations of the front desk and delivery of outstanding guest experiences
Requirements:
- High school diploma or equivalent required; associate degree preferred
- 2-3 years of previous hotel front desk or customer service experience required
- Previous management/supervisory experience preferred, but not required
- Strong business communication skills and ability to maintain a positive and professional attitude
We are an E-Verify participating employer and an equal opportunity employer. Candidates offered employment must submit to a background check and drug test.
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