Customer Service Liaison

6 days ago


West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

Job Summary:

This role functions as a work leader for customer service units within BlueCross BlueShield of South Carolina. The Customer Service Coordinator assists with escalated and complex issues, ensuring timely and effective resolution.

Key Responsibilities:

  • Lead customer service teams to achieve exceptional service standards
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Develop and implement process improvements to enhance customer experience
  • Provide coaching and guidance to customer service representatives
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

To be successful in this role, you will possess excellent communication and leadership skills, with the ability to work in a fast-paced environment. You will also have a strong understanding of customer service principles and practices.



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