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Customer Service Representative

2 months ago

West Columbia, South Carolina, United States IONOS Inc Full time

Job Summary:

This is a 100% remote opportunity where you will primarily support IONOS customers with their website builders through inbound interactions. Your responsibilities will include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. You will also sell these products, assist with billing issues, and cancel packages as necessary.

Key Responsibilities:

  • Resolve customer issues via inbound interactions
  • Troubleshoot a wide range of technical and billing concerns and educate customers about our products and processes
  • Demonstrate both technical proficiency and effective soft skills in resolving customer issues
  • Recommend and sell the right products and services based on customer's business and personal needs
  • Effectively manage your workload to meet departmental goals and resolve incoming issues efficiently

Requirements:

  • Technical support and customer service experience is a plus
  • Strong written and spoken communication skills
  • Ability to adapt to changing products and processes
  • Ability to process and document interactions efficiently
  • Ability to project a positive and helpful attitude to customers and colleagues
  • General familiarity with computer functionality and use of internet (training will be provided for specific IONOS products)

About IONOS Inc:

IONOS Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. We are a global leader among web hosting providers, maintaining more than 8 million customer contracts and managing over 19 million domain names worldwide. Our company operates 10 highly-secure, green data centers housing more than 90,000 servers.