Customer Support Representative at EnerBank USA

2 weeks ago


Provo, Utah, United States EnerBank USA Full time
Position Overview

As a Customer Support Representative at EnerBank USA, you will play a crucial role in delivering exceptional service to our valued clients. Your primary responsibility will be to provide telephone assistance to customers, guiding them through inquiries related to their loan accounts.

Key Responsibilities
  • Customer Interaction: Engage with customers over the phone, offering expert advice and support regarding their financial products.
  • Documentation: Accurately record all conversations and actions taken during customer interactions to ensure a comprehensive service history.
  • Escalation Management: Handle escalated calls that require in-depth research and resolution, ensuring customer satisfaction.
Qualifications

The ideal candidate will possess strong communication skills and a customer-centric approach, with a focus on resolving issues efficiently and effectively.



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