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Customer Support Specialist

2 months ago

Provo, Utah, United States Rocky Mountain Reserve Full time

About Us: At Rocky Mountain Reserve, our Client Services Team serves as the essential support structure of our organization. Your role will be crucial in enhancing our company's growth and maintaining our esteemed reputation among clients.

Position Overview: As a Client Services Representative, you will engage with participants through inbound calls, assisting them with their benefits accounts, including FSA, HSA, or COBRA insurance.

Work Environment: We operate as an inbound customer service team, focusing solely on assistance and problem-solving without any sales pressure. We seek representatives who exhibit exceptional communication skills and possess a positive, goal-oriented mindset. Your commitment to exceeding participant expectations and providing effective solutions is vital.

Schedule: Our office hours are from 8:00 AM to 5:00 PM, Monday through Friday, with closures on major holidays and weekends. This is an in-person position.

Training: Comprehensive paid training will be provided.

What We Offer:

  • Flexible Scheduling and Time Off
  • Full-Time and Part-Time Opportunities
  • Competitive Income Potential
  • Bonuses and Incentives
  • On-Site Gym Access
  • Monthly Office Snacks
  • Paid Sick Leave
  • Management Training Programs
  • Growth Opportunities
  • A Positive Office Culture

Required Qualifications:

  • Prior Customer Service Experience (preferred)
  • A strong understanding of effective Customer Service principles
  • Must be at least 18 years old
  • A positive attitude is essential
  • Compliance with federal and state HIPAA regulations, along with company policies
  • Ability to quickly learn new software systems and navigate multiple platforms
  • Outstanding verbal communication skills and active listening abilities

Key Responsibilities:

  • Handle and assist with inbound calls
  • Communicate with participants through email, phone, and live chat
  • Deliver exceptional customer service in a professional manner
  • Collaborate with colleagues to resolve issues and assist participants
  • Maintain timely and professional communication with management

Compensation:

  • Starting at $14 per hour
  • An additional $0.50 per hour for proficiency in Spanish