Driver Onboarding Coordinator
7 days ago
Job Summary:
This position is responsible for completing DOT applications and onboarding commercial, non-commercial, and contract drivers under routine supervision. The Onboarding Specialist documents information from driver applicants during the hiring process and assists drivers throughout the onboarding process.
Key Responsibilities:
• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process
• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance
• Request, order, and provide driver applicants' travel arrangements using company software and communicating with internal partners for potential details and hotel arrangements.
• Order driver-applicants' pre-employment drug tests using company software to ensure DOT and company standards are met
• Gather & communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations
• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time
• Continue to promote the company to driver-applicants in the recruiting process. Ensure drivers have all pertinent information such as job descriptions and onboarding location.
• Receive phone applications, screen, & schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire
• Balance inbound and outbound calls within a call center
Qualifications:
• Ability to provide effective written and verbal communication
• 1 year of related experience, such as in a fast-paced office or call center
• Basic experience in Microsoft Office Programs
• Aptitude to learn new computer programs quickly
Preferred Qualifications:
• Experience with Dynamics or ATS (Applicant Tracking Systems)
• Proficiency in Spanish
Skills and Abilities:
• Written and verbal communication skills
• Basic time management skills
• Ability to influence across multiple levels
• Ability to think critically, problem solve, and troubleshoot
• Ability to remain professional during difficult conversations
• Ability to perform in a fast-paced environment while managing multiple priorities.
• Provide superior service resulting in a favorable perception of the Company.
• Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems.
• Strong interpersonal skills with ability to work in a team environment that shares common goals and daily expectations.
Education:
• High School, GED
Work Experience:
• Clerical/Administrative
J.B. Hunt Transport, Inc. Affirmative Action Statement:
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time.
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