Community Director
2 hours ago
Job Title: Community Director
Department: Property Management
Reports To: Regional Director
FLSA Status: Exempt
Position Summary: The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner's objectives. This position directs and coordinates activities involving motivating and cultivating the on-site team to ensure operations meet or surpass industry standards.
Key Responsibilities:
- Supervise and mentor property on-site team by communicating and updating goals through one-on-one mentoring and team daily huddles.
- Hire, onboard, and train team members and manage their performance in accordance with company policies, values, and business practices.
- Assist in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property's performance, and responding to owner requests as needed.
- Provide input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports.
- Approve and submit invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
- Gather, analyze, and interpret current market and economic trends that may impact the property, and implement short-range and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to questions, grievances, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Ensure the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests.
- Conduct regular property inspections in person and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
- Complete various accounting, financial, administrative, and other reports and perform other duties as assigned or as necessary.
Work Hours: This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 9:00 am to 6:00 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours.
Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: College degree is optional. Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles, and demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans.
Language Ability: Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners.
Math Ability: Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Reasoning Ability: Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software.
Certificates and Licenses: Industry certifications are preferred.
Supervisory Responsibilities: This job has supervisory responsibilities of corporate and onsite employees.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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