Retail Sales Representative

1 week ago

Houston, Texas, United States Hemline Full time
HEMLINE
Retail Sales Representative (Full / Part Time)

Reports To: Store Manager
Classification: Non-Exempt
Position Type: Full Time/Part Time

This job description outlines the primary responsibilities, qualifications, and scope of the Retail Sales Representative position at Hemline. We encourage our employees to contribute their skills, experiences, and innovative ideas to support our mission.

Job Overview:
The Retail Sales Representative plays a vital role in the Retail department at Hemline. This position is centered on enhancing the customer experience in-store through expert product knowledge, maintaining store aesthetics, and building customer loyalty. Collaboration with team members is essential to create an efficient and cohesive work environment. Familiarity with Shopify is crucial, and all tasks are performed under the guidance of the Store Manager. The Retail Sales Representative exemplifies Hemline's core values and dedication to customer-focused service.

Key Responsibilities:
  • Exhibit initiative and urgency in preparing the sales floor for daily operations.
  • Deliver outstanding customer service by providing personalized assistance, product insights, and addressing inquiries to ensure a superior shopping experience.
  • Uphold visual merchandising standards by arranging apparel on displays according to established guidelines.
  • Educate and inform fellow team members about merchandise standards, fostering a knowledgeable and high-performing group.
  • Build lasting relationships with customers to encourage loyalty and repeat business.
  • Set, track, and surpass customer service goals, including customer retention and satisfaction metrics.
  • Go above and beyond to ensure customer happiness, reflecting a customer-centric philosophy.
  • Inspire customers with an aspirational approach that aligns with our brand culture and values.
  • Organize and maintain inventory on the sales floor, ensuring cleanliness and visual appeal throughout the day, especially before closing.
Required Skills:
  • Proficiency in Shopify for efficient platform navigation.
  • Familiarity with user functionality across various devices, with additional Shopify knowledge considered advantageous.
  • Exceptional customer service skills, demonstrating empathy, active listening, and problem-solving capabilities.
  • Ability to assist with merchandise carry-out and loading, ensuring a smooth shopping experience.
  • Strong support for retail customers, aiding in inquiries, purchases, and after-sales assistance.
  • Effective selling skills, leveraging product knowledge and interpersonal skills to drive sales.
  • Competence in securely and attractively wrapping and bagging merchandise.

Education and Experience:
High school diploma or equivalent required.

Additional Qualifications:
Excellent communication and interpersonal skills are essential.

Supervisory Responsibilities:
None

Work Environment:
This role primarily takes place in a retail store setting, with occasional office interactions.

Physical Requirements:
  • Regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, and communicate verbally.
  • Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
  • May need to lift and/or move moderately heavy objects.
  • The physical demands outlined here are representative of those necessary for an employee to successfully perform the essential functions of this role.

Work Hours:
Regular working hours are from 9:45 a.m. to 7:00 p.m., Monday through Sunday, with flexibility to adapt to the dynamic retail environment.

Disclaimer:
This job description is not intended to cover all activities, duties, or responsibilities required of the employee for this position. Responsibilities may change at any time with or without notice.

About Hemline:
Founded in New Orleans in 1994, Hemline is dedicated to providing high-quality, unique merchandise to fashion-forward women while fostering long-lasting customer relationships. With over 30 locations, Hemline offers a personalized shopping experience by curating on-trend women's clothing, shoes, and accessories that empower women to look and feel their best.

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