Luxury Retail Associate II
1 week ago
About Us
Tapestry is a distinguished global fashion brand established in New York, committed to crafting timeless pieces that empower individuals to express their unique style. We are part of a diverse portfolio of brands that champions innovation and inclusivity.
Sales and Customer Engagement
- Collaborates with management to align decisions with organizational goals and values.
- Models and cultivates a team culture that meets our selling and service standards.
- Implements sales strategies to drive growth across various product categories.
- Partners with management to adapt business strategies and enhance personal selling techniques.
- Maximizes team performance to achieve strong sales metrics through collaborative selling.
- Communicates sales goals and tracks performance to ensure team accountability.
- Proactively drives business through effective client relationships and customer engagement.
- Develops and monitors a clienteling strategy to meet business objectives.
- Stays informed about local market trends that may impact business performance.
- Establishes credibility as a fashion advisor by sharing insights on current trends.
- Maintains a professional appearance that aligns with our brand image.
- Acts as a brand ambassador within the community to foster loyalty.
- Guides the team in integrating fashion trends into customer interactions.
- Influences purchasing decisions with a balanced approach of patience and assertiveness.
- Addresses customer needs promptly and effectively, collaborating with management as necessary.
- Encourages the team to build lasting customer relationships.
- Continuously enhances personal and product knowledge to stay updated on collections.
- Works with management to prioritize business needs and staffing requirements.
- Coaches and motivates the team to achieve sales goals using company resources.
- Ensures all operational tasks are completed while maintaining service standards.
Work Environment
- Fosters a positive atmosphere aligned with our vision and mission.
- Leads by example and demonstrates confidence in team management.
- Takes ownership of results and addresses challenges proactively.
- Builds trusting relationships within the team and advocates for their success.
- Adapts to change and welcomes constructive feedback.
- Maintains professionalism and calmness in all situations.
- Encourages teamwork and collaboration to achieve shared goals.
- Utilizes resources effectively to make informed decisions.
- Recognizes individual contributions and provides timely feedback.
- Supports talent development through recruitment and performance evaluations.
Operational Excellence
- Manages daily operations in accordance with company standards.
- Demonstrates strong business acumen and communicates regularly with supervisors.
- Maintains the store's appearance and operational efficiency.
- Utilizes retail systems and reporting tools effectively.
- Adheres to all company policies and procedures.
- Employs technology to enhance customer relationships and sales efforts.
Qualifications
Experience: Minimum of 1 year in a management role within a luxury retail environment, with a strong understanding of fashion trends.
Education: High school diploma or equivalent; college degree preferred. Proficient in MS Office and retail systems.
Physical Requirements: Ability to communicate effectively and perform tasks on the sales floor and stockroom, including lifting and carrying products as needed.
Schedule: Flexibility to work varied hours, including weekends and peak retail periods.
Commitment to Diversity: Tapestry is an equal opportunity employer, dedicated to fostering an inclusive environment.
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