Luxury Retail Associate II

1 week ago


Los Angeles, California, United States Tapestry Full time

About Us

Tapestry is a distinguished global fashion brand established in New York, committed to crafting timeless pieces that empower individuals to express their unique style. We are part of a diverse portfolio of brands that champions innovation and inclusivity.

Sales and Customer Engagement

  • Collaborates with management to align decisions with organizational goals and values.
  • Models and cultivates a team culture that meets our selling and service standards.
  • Implements sales strategies to drive growth across various product categories.
  • Partners with management to adapt business strategies and enhance personal selling techniques.
  • Maximizes team performance to achieve strong sales metrics through collaborative selling.
  • Communicates sales goals and tracks performance to ensure team accountability.
  • Proactively drives business through effective client relationships and customer engagement.
  • Develops and monitors a clienteling strategy to meet business objectives.
  • Stays informed about local market trends that may impact business performance.
  • Establishes credibility as a fashion advisor by sharing insights on current trends.
  • Maintains a professional appearance that aligns with our brand image.
  • Acts as a brand ambassador within the community to foster loyalty.
  • Guides the team in integrating fashion trends into customer interactions.
  • Influences purchasing decisions with a balanced approach of patience and assertiveness.
  • Addresses customer needs promptly and effectively, collaborating with management as necessary.
  • Encourages the team to build lasting customer relationships.
  • Continuously enhances personal and product knowledge to stay updated on collections.
  • Works with management to prioritize business needs and staffing requirements.
  • Coaches and motivates the team to achieve sales goals using company resources.
  • Ensures all operational tasks are completed while maintaining service standards.

Work Environment

  • Fosters a positive atmosphere aligned with our vision and mission.
  • Leads by example and demonstrates confidence in team management.
  • Takes ownership of results and addresses challenges proactively.
  • Builds trusting relationships within the team and advocates for their success.
  • Adapts to change and welcomes constructive feedback.
  • Maintains professionalism and calmness in all situations.
  • Encourages teamwork and collaboration to achieve shared goals.
  • Utilizes resources effectively to make informed decisions.
  • Recognizes individual contributions and provides timely feedback.
  • Supports talent development through recruitment and performance evaluations.

Operational Excellence

  • Manages daily operations in accordance with company standards.
  • Demonstrates strong business acumen and communicates regularly with supervisors.
  • Maintains the store's appearance and operational efficiency.
  • Utilizes retail systems and reporting tools effectively.
  • Adheres to all company policies and procedures.
  • Employs technology to enhance customer relationships and sales efforts.

Qualifications

Experience: Minimum of 1 year in a management role within a luxury retail environment, with a strong understanding of fashion trends.

Education: High school diploma or equivalent; college degree preferred. Proficient in MS Office and retail systems.

Physical Requirements: Ability to communicate effectively and perform tasks on the sales floor and stockroom, including lifting and carrying products as needed.

Schedule: Flexibility to work varied hours, including weekends and peak retail periods.

Commitment to Diversity: Tapestry is an equal opportunity employer, dedicated to fostering an inclusive environment.


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