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Executive Director

2 months ago

Orange Park, Florida, United States J W W INC DBA Wings Plus Full time
Job Summary

We are seeking a highly skilled and experienced Executive Director to join our team at J W W INC DBA Wings Plus. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that we maintain the highest standards of customer service and product quality.

Key Responsibilities
  • Drive sales and revenue growth through effective management of store operations and staff
  • Maintain a high level of presentation, customer service, and compassion to all customers
  • Plan and implement strategies to drive service standards and attract new customers
  • Coordinate daily customer service operations, including sales processes, orders, and payments
  • Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss
  • Adhere to all relevant laws and regulations, execute, and enforce compliance efforts
  • Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
  • Conduct regular audits to ensure the store is functional and presentable
  • Review, maintain, and update all departmental SOPs and assure that any changes are communicated to employees and the most recent SOP versions are available
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing team members
  • Monitor and maintain store inventory
  • Communicate with customers and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Resolve customer complaints/issues
  • Research emerging products and use information to update the store's merchandise
  • Schedule and analyze employee work times to ensure the store has adequate coverage daily
Requirements
  • Bachelor's degree preferred, four years related experience and/or training or equivalent combination of education and experience
  • Prior management experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Must possess the ability to train, develop, and evaluate a team of 40+ employees
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
  • Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
  • Ability to interact with customers and team members respectfully and politely
Additional Minimum Qualifications
  • Must possess a valid driver's license and a clear driving record
  • Must be able to pass a level 1 and level 2 background check and drug screening
  • Must be at least 21 years of age
  • Must possess the mental and physical capacities necessary to perform the job duties
Physical Requirements

While performing the duties of this job, the employee is:

  • constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
  • frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
  • occasionally required to remain in a seated position.
Work Schedule

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.