Customer Service Representative
6 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Teller at First New York Federal Credit Union. As a Teller, you will be responsible for providing exceptional member service, processing transactions, and promoting credit union products and services.
Key Responsibilities
- Provide accurate and timely information to members regarding credit union products and services.
- Process member transactions in a professional and friendly manner.
- Follow established policies and procedures to ensure compliance with government and credit union regulations.
- Refer members to the Loan Sales Team or Branch Management for consumer and real estate loan referrals.
- Participate in the Sales Incentive Program.
- Provide referrals to the First New York Retirement and Investment Services Program.
- Refer members to the Member Service team to open new accounts and shares, as well as establish e-services.
- Responsible for the daily opening and closing of their assigned cash box and PC workstation, including maintaining cash limits, securing negotiable instruments, and balancing physical cash to the core operating system.
- Maintain cash differences within Credit Union guidelines.
Requirements
- High School Graduate/Equivalency.
- Accuracy in handling cash and recording daily transactions.
- Ability to receive members by telephone or in person.
- Adherence to dress code.
- Positive attitude with members and cooperative attitude with other team members.
- Punctuality.
- Previous Teller or Cashier experience is helpful.
Work Schedule
Monday: 7:45am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 7:45am - 5:00pm
Thursday: Off
Friday: 7:45am/8:30am - 6:00pm (Start Time Rotating)
Saturday: 8:45am - 1:00pm
Or
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 5:00pm
Thursday: 7:45am – 5:00pm
Friday: 8:30am - 6:00pm / with Saturday: 12:00pm – 6:00pm (Start Time Rotating if working a Saturday)
Saturday: 8:45am - 1:00pm Rotating
Location: Onsite
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