Client Relations Specialist

3 weeks ago


Las Vegas, Nevada, United States Hk Security Services Inc Full time
Job Title: Client Relations Specialist

The Account Manager at HK SECURITY - ACCOUNT MANAGER serves as the primary point of contact for clients, fostering strong relationships and ensuring exceptional customer service. This individual is responsible for managing client accounts, overseeing security staff, and developing effective solutions to meet client needs.

Key Responsibilities:

  • Act as the primary point of contact for client communication, addressing concerns, resolving escalated security issues, and providing emergency response when necessary.
  • Manage security staff, including hiring, training, scheduling, and payroll administration, while adhering to company policies and client-specific requirements.
  • Develop and maintain strong relationships with clients and employees, ensuring customer satisfaction and operational efficiency.
  • Coordinate and conduct site-specific training, as well as annual refresher courses for security personnel, ensuring they are well-prepared to handle client needs.
  • Ensure accurate completion of daily activity reports (DARs), incident reports (IRs), and other required documentation, meeting all contract compliance standards.
  • Collaborate with recruiters to identify, interview, and hire quality candidates, proactively addressing staffing needs.
  • Take an active role in managing financial and operational goals, minimizing unbilled overtime, and maximizing efficiency across all assigned accounts.

Qualifications:

  • 2+ years of supervisory experience, preferably in contract security, facilities management, military, or law enforcement.
  • Strong interpersonal, communication, and management skills.
  • Ability to handle multiple priorities and work independently.
  • Experience in payroll, billing, and scheduling is preferred.
  • Valid state security officer license, driver's license, and clean driving record required.
  • Fluency in English (reading, writing, and speaking).
  • Eligibility to work in the U.S.

Estimated Salary Range: $17.00-$18.00 per hour.



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