Casino Relations Specialist
3 weeks ago
About the Job
This role is responsible for cultivating and maintaining relationships with guests, ensuring they receive exceptional service and have a memorable experience at Wynn Las Vegas. The ideal candidate will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service recovery.
Key Responsibilities:
- Develop one-on-one relationships with guests and provide personalized service.
- Work closely with the casino marketing team to identify opportunities for revenue growth and retention.
- Resolve complaints and issues effectively while escalating concerns as appropriate.
- Must be knowledgeable of games offered by the casino, current promotions, and benefits of using a Red Card.
Requirements
- Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment.
- Possess sharply honed interpersonal skills, ability to think independently, and highly organized self-motivated.
Estimated Salary Range:$60,000 - $80,000 per year.
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