Casino Relations Specialist

3 weeks ago


Las Vegas, Nevada, United States Wynn Las Vegas Full time
Job Title: Casino Relations Specialist

About the Job
This role is responsible for cultivating and maintaining relationships with guests, ensuring they receive exceptional service and have a memorable experience at Wynn Las Vegas. The ideal candidate will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service recovery.

Key Responsibilities:
  • Develop one-on-one relationships with guests and provide personalized service.
  • Work closely with the casino marketing team to identify opportunities for revenue growth and retention.
  • Resolve complaints and issues effectively while escalating concerns as appropriate.
  • Must be knowledgeable of games offered by the casino, current promotions, and benefits of using a Red Card.

Requirements
  • Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment.
  • Possess sharply honed interpersonal skills, ability to think independently, and highly organized self-motivated.

Estimated Salary Range:$60,000 - $80,000 per year.

  • Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full time

    About the Role:We are seeking a skilled Junior Host to provide exceptional guest experiences at the Plaza Hotel & Casino LLC. The ideal candidate will possess excellent communication and interpersonal skills, with a strong focus on customer satisfaction.Main Responsibilities:Build and maintain relationships with VIP guests through personalized...


  • Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    Casino Marketing Job SummaryTuscany Suites and Casino is a dynamic and fast-paced casino resort located in the heart of Las Vegas. We are seeking a highly motivated and experienced Casino Marketing Specialist to join our team.In this role, you will be responsible for assisting in the creation and execution of successful promotions and events, including large...


  • Las Vegas, Nevada, United States The Orleans Hotel & Casino Full time

    Job SummaryThe Orleans Hotel & Casino is seeking an experienced Casino Guest Experience Director to lead our guest relations team. This is a full-time position that requires a strong focus on customer satisfaction and retention.Key Responsibilities:Develop and implement strategies to improve guest satisfaction and retentionLead a team of guest relations...


  • Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full time

    About the Role:We are seeking a highly skilled Casino Cocktail Specialist to join our team at Plaza Hotel & Casino LLC. As a key member of our resort team, you will be responsible for providing exceptional service to all guests who approach the bar, maintaining the cleanliness and appearance of the bar, and assisting the bartender with various duties.Key...


  • Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    OverviewTuscany Suites & Casino is a luxurious getaway located just minutes away from the excitement of the Las Vegas Strip and Convention Center. We are seeking a skilled Culinary Specialist to join our team in providing exceptional dining experiences for our guests.Job SummaryWe are looking for a talented cook to prepare delicious menu items according to...


  • Las Vegas, Nevada, United States Fremont Hotel & Casino Full time

    Job OverviewFremont Hotel & Casino seeks a skilled Dice Dealer to join our team. As a key member of our gaming staff, you will be responsible for ensuring the smooth operation of table games.


  • Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full time

    Casino Host Job DescriptionThe Plaza Hotel & Casino LLC is seeking a skilled Casino Host to join our team. In this role, you will be responsible for providing exceptional guest experiences, driving revenue growth, and building long-term relationships with high-value guests.Responsibilities:Greet and engage with guests actively gaming, offering assistance and...


  • Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    About the RoleWe are seeking a skilled HVAC and Refrigeration Specialist to join our team at Tuscany Suites & Casino. As a critical member of our facilities maintenance department, you will be responsible for ensuring the smooth operation of our commercial HVAC and refrigeration systems.Key Responsibilities:Conduct thorough inspections and maintenance of...


  • Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    We are recruiting for a Security Officer to oversee the safety and security of Tuscany Suites and Casino's property. As a key member of our team, you will ensure that all guests and employees feel secure and protected during their stay or visit.Main Responsibilities:Conduct regular patrols of the hotel and casino facilities.Respond promptly to security...


  • Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    Position Summary: We are seeking a highly motivated and detail-oriented Casino Barback to join our team at Tuscany Suites and Casino. In this role, you will be responsible for providing exceptional service to our guests while maintaining the highest standards of cleanliness in our bar area.Essential Duties:Assist bartenders with their job functions to ensure...


  • Las Vegas, Nevada, United States The Orleans Hotel & Casino Full time

    Job DescriptionThe Orleans Hotel & Casino is seeking a skilled Casino Guest Experience Director to join our team. This is a full-time position that requires a strong focus on customer satisfaction and retention. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.Key...


  • Las Vegas, Nevada, United States Golden Gate Hotel and Casino Full time

    Job Summary: The Player's Club Representative is a key member of our team, responsible for promoting a positive experience for our guests by signing them up for our loyalty club, educating them on casino promotions and events, and providing exceptional customer service.Our ideal candidate will possess excellent communication skills, be able to work...


  • Las Vegas, Nevada, United States Wynn Las Vegas Full time

    About the RoleThe Casino Telemarketing Specialist plays a critical role in driving revenue growth and improving guest satisfaction at Wynn Las Vegas. This is an exciting opportunity for a motivated and results-driven individual to join our dynamic sales team.Key Responsibilities:Generate revenue through strategic outreach to qualified casino guests via...


  • Las Vegas, Nevada, United States The Orleans Hotel & Casino Full time

    The Orleans Hotel & Casino seeks a skilled Executive Casino Host- Asian Marketing to join our team!Job DescriptionIn this role, you will be responsible for acquiring new players from various markets to grow property player base and increase revenues.Develop a base of premium players and ensure they receive personal attention and quality service, in...


  • Las Vegas, Nevada, United States Plaza Hotel & Casino, LLC Full time

    **Job Overview**At Plaza Hotel & Casino, LLC, we are committed to ensuring a fair and secure gaming environment for our patrons. As a Surveillance Agent, you will play a vital role in maintaining the integrity of our operations.Key Responsibilities:Monitor gaming areas via CCTV/digital recording systems to detect any suspicious behavior or potential security...


  • Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full time

    The Plaza Hotel & Casino LLC is hiring a talented and energetic Promotions Agent to join our team in Las Vegas, USA. The estimated salary for this position is $55,000 - $80,000 per year.As a Promotions Agent, you will be responsible for up-selling and cross-selling property amenities, ensuring guest satisfaction, and maintaining a positive work...


  • Las Vegas, Nevada, United States The Orleans Hotel & Casino Full time

    About the RoleWe are seeking a highly skilled Asian Gaming Relations Manager to join our team at The Orleans Hotel & Casino. This is a full-time position that requires a strong focus on building relationships with our premium guests and developing new business opportunities.Key Responsibilities:Develop and maintain relationships with key stakeholders in the...


  • Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job SummaryWe are seeking a highly skilled Casino Telemarketing Specialist to join our team at Wynn Las Vegas. As a key member of our sales team, you will be responsible for generating revenue through strategic outreach to qualified casino guests via telemarketing outbound calls.Key Responsibilities:Drive incremental revenue through booked room...


  • Las Vegas, Nevada, United States Gold Coast Hotel & Casino Full time

    Job OverviewAt Gold Coast Hotel & Casino, we're committed to providing exceptional service to our guests. As a Food and Beverage Specialist, you'll play a key role in ensuring that every guest experience is memorable and enjoyable.About the RoleWe're seeking a highly motivated and detail-oriented individual to join our team as a Food and Beverage Specialist....


  • Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    SAHARA Las Vegas seeks an exceptional Casino Accounting Professional to join our team. The ideal candidate will possess strong analytical skills and be able to apply them to ensure compliance with all applicable laws, policies, and procedures.About the Role:This position is responsible for participating in daily, monthly, quarterly, and annual accounting for...