Client Experience Specialist

3 days ago


Las Vegas, Nevada, United States Erik Simonis - State Farm Agent Full time

Are you a people person looking for a new challenge? Do you have a passion for delivering exceptional customer service? We are seeking a Customer Relations Representative to join our team at Erik Simonis - State Farm Agent.

About the Role

As a Customer Relations Representative, you will be responsible for building strong relationships with our clients, understanding their insurance and financial needs, and providing personalized solutions to meet those needs. You will also be responsible for addressing customer inquiries and concerns in a timely manner and assisting the agent in identifying opportunities for cross-selling and upselling insurance products and services.

Responsibilities
  • Develop and maintain strong relationships with clients.
  • Provide personalized solutions to meet client needs.
  • Address customer inquiries and concerns.
  • Assist the agent in identifying opportunities for cross-selling and upselling.
  • Perform administrative tasks related to customer accounts.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service, sales, or a related field.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving skills and a proactive approach to customer service.
  • Proficient in Microsoft Office Suite and CRM software.
What We Offer
  • Competitive salary.
  • Bonus based on performance.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.


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