Senior Client Engagement Specialist

22 hours ago


Las Vegas, Nevada, United States Teleperformance USA Full time
About Us

Teleperformance is a leading global provider of digital business services, serving many of the world's top brands. Our mission is to make people's lives simpler, faster, and safer by delivering personalized experiences that drive loyalty and retention. We strive to create a workplace culture that values diversity, inclusion, and employee engagement.

Job Title: Senior Client Engagement Specialist

As a Senior Client Engagement Specialist at Teleperformance, you will play a key role in delivering exceptional customer experiences. You will work closely with our clients to understand their needs and develop customized solutions that meet their expectations. Your responsibilities will include:

Key Responsibilities:

* Handling high-volume customer inquiries and resolving issues in a timely and professional manner
* Collaborating with cross-functional teams to develop and implement client-specific solutions
* Analyzing customer feedback and identifying opportunities for process improvements

Requirements:

* 3+ years of experience in a customer-facing role, preferably in a call center environment
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively

Salary Range: $52,000 - $62,000 per year (based on location and experience)

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to employee assistance programs and wellness initiatives. Our commitment to diversity, equity, and inclusion means that we welcome applicants from all backgrounds. Join us and take your career to the next level

Why Work with Us?

* Be part of a dynamic and inclusive team
* Enjoy a competitive salary and benefits package
* Have opportunities for career growth and development

Location: Las Vegas, NV

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