Customer Service Agent
3 weeks ago
Company Overview:
Mass Markets is a leading company in the industry, committed to delivering exceptional customer experiences.
We're seeking an experienced Call Center Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring timely and professional communication with our customers.
Job Description:
- • Handle inbound and outbound contacts in a courteous, timely, and professional manner;
- • Ensure first call resolution through problems solving and effective call handling;
- • Research systems to find missing information as applicable;
- • Coordinate with other departments to resolve issues when needed;
- • Accurately document and process customer claims in appropriate systems.
Estimated Salary:$45,000 - $65,000 per annum
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