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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. This is a full-time position responsible for providing exceptional customer service to patients, families, and healthcare providers in a fast-paced perioperative surgical home environment.
Key Responsibilities- Provide complete and accurate patient scheduling, registration, and insurance verification services.
- Coordinate and communicate effectively with patients, families, and healthcare providers to ensure seamless care transitions.
- Manage and resolve patient complaints and concerns in a professional and empathetic manner.
- Verify patient, guarantor, and coverage information, and perform required referral/authorization processes.
- Prepare and release records and orders in the electronic health record, and scan necessary documents into the medical record.
- Complete documentation for compliance and regulatory needs, and retain knowledge of regulatory requirements.
- Screen and accurately relay messages using established protocols for emergent, urgent, and non-urgent calls.
- High school diploma or equivalent required.
- One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
- Valid driver's license required for regional positions.
- One year of registration experience, point of service collection, insurance validation, and understanding of compliance/regulatory guidelines.
- One year of prior experience in revenue cycle in a hospital/medical office setting.
- Previous Epic or equivalent electronic medical record experience.
Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, shift differentials, health, dental, and vision coverage, short-term and long-term disability, retirement savings account with company matching, child care subsidies, and on-site gym and fitness classes.
Penn Medicine Lancaster General Health is an equal opportunity employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.
