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Client Service Representative

2 months ago

Lancaster Pennsylvania, United States Ideal Image Development Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Client Coordinator to join our team at Ideal Image Development Corporation. As a Client Coordinator, you will play a vital role in delivering exceptional customer experiences and supporting the sales and operational performance of our clinics.

Key Responsibilities
  • Client Experience:
    • Greet clients and visitors into the clinic with a warm welcome
    • Provide world-class customer service to establish and maintain relationships with clients
    • Manage treatment book schedules and assist clients with scheduling needs
    • Actively recommend and promote medical aesthetic services and products
  • Clinic Operations:
    • Verify client information and medical history
    • Chaperone services as needed
    • Maintain cleanliness of the clinic and organize treatment rooms
    • Assist in inventory intake and recordkeeping
    • Adhere to professional standards, policies, and procedures
Requirements
  • High School Diploma or equivalent
  • 1+ years of sales and customer service experience in a retail or related environment
  • Working knowledge of business tools (MS Office Suite, CRM)
  • Proven track record of creating excellent customer experiences
  • Ability to multitask and prioritize client experience and clinic operational duties
Why Ideal Image?

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. Our company culture values diversity, inclusivity, and customer satisfaction.