Client Engagement Associate

3 weeks ago


Marquand, Missouri, United States ClusterTruck Full time

Customer Experience Specialist

Location: Indianapolis, Indiana

Department: Customer Experience

Minimum Experience: Entry-level

Compensation: $14/hour

As a Customer Experience Specialist at ClusterTruck, you are dedicated to transforming every interaction into a positive experience. You possess the ability to navigate challenging situations with agility and assurance. Your communication skills allow you to engage with even the most upset customers calmly and effectively, while your quick thinking enables you to devise innovative solutions.

Key Responsibilities:

  • Provide real-time virtual assistance to customers through various electronic channels, including email and text (SMS), with occasional phone support.
  • Anticipate customer needs proactively to deliver efficient solutions and foster strong relationships with the company.
  • Maintain comprehensive knowledge of ClusterTruck's proprietary ordering system, business operations, and menu options to offer informed recommendations.
  • Collect and analyze customer feedback and trends, sharing insights with relevant teams.
  • Develop case studies based on customer feedback and propose enhancements to the product and engineering teams.
  • Collaborate with the Customer Experience team on initiatives aimed at customer acquisition and retention.
  • Perform additional tasks as assigned by management.

The ideal candidate possesses:

  • A strong affinity for technology and a tech-savvy mindset.
  • Quick decision-making abilities focused on delivering prompt and effective service.
  • A passion for problem-solving and creating meaningful customer interactions.
  • Empathy, with the ability to understand and address customer needs and frustrations.
  • Confidence in demonstrating expertise and making decisions independently.
  • A proactive attitude, taking ownership of situations as they arise.
  • Creativity in problem-solving, with flexibility in approach.
  • A willingness to accept constructive feedback and adapt positively.
  • Adaptability to a dynamic startup environment.

This position requires reliable internet access and full attention during shifts. After an initial on-site training period, opportunities for remote work may be available. Those who demonstrate leadership potential in this expanding department will have opportunities for advancement as the company grows. Previous experience in the restaurant industry is preferred but not mandatory. Competitive pay is offered in this vibrant industry.



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