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Client Engagement Associate

2 months ago

Marquand, Missouri, United States ClusterTruck Full time

Customer Experience Specialist

Position Overview:

As a vital member of the Customer Experience team, you will play a crucial role in enhancing customer satisfaction and fostering positive relationships. Your ability to navigate challenging situations with poise and creativity will be key to your success in this position.

Key Responsibilities:

  1. Deliver real-time virtual assistance to customers through various electronic communication channels, including email and text messaging.
  2. Anticipate customer needs proactively to provide effective solutions and strengthen customer loyalty.
  3. Maintain comprehensive knowledge of the company's proprietary ordering system, operational processes, and menu options to offer informed recommendations.
  4. Gather and document customer feedback and trends, sharing insights with relevant teams to drive improvements.
  5. Develop case studies based on customer feedback and collaborate with product and engineering teams to propose innovative solutions.
  6. Work alongside the Customer Experience team on initiatives aimed at customer acquisition and retention.
  7. Perform additional tasks as directed by management.

Ideal Candidate Profile:

  • Technologically adept with a strong affinity for digital tools.
  • Quick-thinking and focused on delivering prompt, effective service.
  • Enjoys problem-solving and creating meaningful customer interactions.
  • Empathetic and capable of understanding diverse customer perspectives.
  • Confident in decision-making, especially in independent situations.
  • Proactive and willing to take responsibility for resolving issues.
  • Creative thinker who can approach challenges with flexibility.
  • Open to feedback and able to adapt positively to constructive criticism.
  • Flexible and able to thrive in a dynamic startup environment.

Additional Information:

This position requires reliable internet access and full attention during work hours. After completing an initial training period, there will be opportunities for remote work. Candidates who demonstrate leadership potential will have avenues for advancement as the company grows. Experience in the restaurant industry is preferred but not mandatory. Competitive compensation is offered.