Customer Engagement Associate

2 weeks ago


Marquand, Missouri, United States Fanatics Full time

Job Overview

POSITION SUMMARY:


The Seasonal Retail Associate plays a crucial role in executing the front-line sales strategy, contributing to the revenue generation for the organization, and ensuring an exceptional shopping experience for our customers while upholding retail standards through efficient back-of-house operations.

Seasonal Retail Associates will achieve results through effective communication and a proven ability to collaborate as part of a successful team.


This position requires a part-time commitment
which may include shifts during days, evenings, and weekends.

Key Responsibilities:

  • Welcome customers and engage them with questions to enhance their shopping experience
  • Provide product recommendations based on customer interactions and observations
  • Facilitate a brand connection by ensuring customers enjoy a premier shopping experience
  • Maintain the sales floor and/or stockroom standards with meticulous attention to detail
  • Process sales transactions using the Fanatics Point of Sale System (POS)
  • Exhibit the highest standards of professionalism and customer service to positively represent the Fanatics Brand and Team/League
  • Carry out additional tasks as assigned by the management team

Qualifications:

  • Must be at least 18 years old, with a High School diploma or equivalent
  • Previous experience in retail or sales is preferred
  • Ability to work independently and responsibly in a fast-paced environment
  • Willingness to work extended hours on game days and during events
  • Foreign language skills are advantageous

Knowledge, Skills, and Abilities:

  • Possess a friendly and professional demeanor
  • Ability to develop product knowledge of Team/League inventory
  • Proven ability to work collaboratively in fast-paced environments, serving a diverse customer base
  • Capability to maintain high standards of organization and cleanliness
  • Demonstrated ability to overcome challenges while maintaining a positive attitude
  • Strong verbal communication skills

Physical Requirements:

  • Regularly required to sit, stand, reach, bend, and move throughout the facility as necessary
  • Must be able to lift and carry up to 30 lbs.
  • Game Day scheduling may involve exposure to various weather conditions (rain, wind, cold, high temperatures, etc.)


About Us

Fanatics is creating a leading global digital sports platform.

We ignite the passions of sports fans worldwide and enhance the presence and reach for our numerous sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, enabling sports fans to Buy, Collect, and Bet.

Through the Fanatics platform, sports enthusiasts can purchase licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and engage in betting as the company develops its Sportsbook and iGaming platform.

Fanatics boasts an extensive database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences, and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.

Our more than 22,000 employees are dedicated to continuously enhancing the fan experience and delighting sports fans around the globe.

About the Team


Fanatics Commerce is a premier designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.

It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations worldwide - as well as its flagship site.

Fanatics Commerce has a wide array of online, sports venue, and vertical apparel partnerships globally, including comprehensive collaborations with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).



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