Senior Client Support Specialist

4 weeks ago


Liberty Lake, United States Fiserv Full time
Job Title

Senior Client Support Specialist

Job Summary

We are seeking a highly skilled Senior Client Support Specialist to join our team at Fiserv. As a key member of our support team, you will provide internal and external client solutions for compliance, end of life, complex issues or escalated items.

Key Responsibilities
  • Provide phone support for Client Support Specialists
  • Maintain and track outstanding servicing requests, provide thorough follow up and resolve customer requests
  • Provide merchant specific operational support to business partners on procedures and help solve client concerns
  • Analyze common workflow scenarios and identify gaps
  • Navigate through various systems, including North, South, Proprietary and TSYS platform applications in an effort to research and resolve inquiries
  • Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution
Requirements
  • High School graduate/GED
  • Previous contact center experience
  • 1 year previous merchant experience
  • Applicants must be authorized to work for any employer in the US
What We Offer

We offer a competitive salary range of $41, $70,800.00, and a comprehensive benefits package. We are an Equal Opportunity Employer and welcome diversity in our workforce.

How to Apply

Please apply using your legal name and complete the step-by-step profile and attach your resume. We look forward to hearing from you.



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