Senior Client Support Specialist
18 hours ago
Senior Client Support Specialist
Job SummaryWe are seeking a highly skilled Senior Client Support Specialist to join our team at Fiserv. As a key member of our support team, you will provide internal and external client solutions for compliance, end of life, complex issues or escalated items.
Key Responsibilities- Provide phone support for Client Support Specialists
- Maintain and track outstanding servicing requests, provide thorough follow up and resolve customer requests
- Provide merchant specific operational support to business partners on procedures and help solve client concerns
- Analyze common workflow scenarios and identify gaps
- Navigate through various systems, including North, South, Proprietary and TSYS platform applications in an effort to research and resolve inquiries
- Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution
- High School graduate/GED
- Previous contact center experience
- 1 year previous merchant experience
- Applicants must be authorized to work for any employer in the US
We offer a competitive salary range of $41, $70,800.00, and a comprehensive benefits package. We are an Equal Opportunity Employer and welcome diversity in our workforce.
How to ApplyPlease apply using your legal name and complete the step-by-step profile and attach your resume. We look forward to hearing from you.
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