Client Services Coordinator

4 weeks ago


Crystal Lake, Illinois, United States Home Instead Senior Care Full time
Job Summary

The Client Services Admin role at Home Instead Senior Care is a vital position that requires a unique blend of administrative skills and a passion for senior care. As a key member of our care team, you will be responsible for performing a variety of tasks to support the delivery of high-quality care to our clients.

Key Responsibilities

• Contact new clients to ensure quality care as directed by the client care team.
• Communicate changes in condition to client care team.
• Answer all Care Professional and client inquiries in the franchise office.
• Transfer appropriate Care Professional and client inquiries to appropriate key player.
• Provide personal skills training for Care Professionals in clients' homes as needed.
• Perform shadow opportunities to new Care Professionals.
• Offer feedback to key player regarding new Care Professional progress/needs.
• Perform Care Professional Introductions for new Care Professionals and Outros as needed using the Client/Care Professional Introduction checklist.

Requirements

• Ability to lift, push or pull up to 25lbs.
• Ability to bend, twist, stoop, kneel and reach.
• Possess a valid driver's license and auto insurance.
• Complete a criminal background check, DMV check and drug screen.

About Home Instead Senior Care

Home Instead Senior Care is the largest in-home, senior care provider in the world. With a strong commitment to delivering high-quality care to our clients, we are seeking a dedicated and compassionate individual to join our team as a Client Services Admin. If you are passionate about senior care and have excellent administrative skills, we encourage you to apply for this exciting opportunity.

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