Residential Caregiver

4 weeks ago


New York, New York, United States Fountain House Full time
Job Summary

Fountain House's housing program provides a safe and stable environment for individuals living with mental illness to remain housed, establish a safe space for recovery, develop independent living skills, and increase their self-sufficiency. Our Residential Aides will provide exemplary care and support to our member residents, creating a safe, caring, and collaborative community where our members will thrive and achieve their goals.

Key Responsibilities

• Engage and support members in the residence or apartment to perform necessary tasks for the upkeep of the residence and the well-being of members
• Work as part of Fountain House's integrated care team providing feedback, advocacy, and support to FH clinical staff, case management support staff, vocational staff, and social practitioners
• Establish and update goals and accurately record progress of members
• Conduct conflict resolution and de-escalation when needed for members in a crisis
• Maintain daily log entries regarding complaints and incidents
• Meet and greet members, visitors, and external providers, check identification, and announce visitors to member residents
• Respond to emergencies and contact 911 when needed; report the incident to the Residence Director
• Provide excellent communication skills, take phone messages, and transfer calls appropriately to members and Residence Director
• Conduct rounds to ensure safeguards are in place throughout residential space, for member safety
• Attend staff meetings and training sessions as required

Requirements

• Experience and capacity to work with members experiencing mental health issues
• Provide exceptional ongoing support and member confidentiality
• Excellent communication skills, including ability to effectively communicate with members and staff
• Proven writing skills for accurate documentation and progress notes when needed
• Excellent computer and software proficiency (MS Office - Word, Excel, and Outlook)
• Must be able to work under pressure during a crisis
• Ability to meet deadlines for documentation and any other necessary duties
• Ability to work independently, multitask, and conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Positive, energetic, dynamic, and engaging personality is essential
• Collaborative and creative approach to work-related duties
• High School Degree or GED required
• 1-2+ years' work experience in a residential or similar setting required
• Flexible and able to work any residential shift, including evenings and weekends as needed
• Knowledge and passion for issues affecting people living with serious mental illness strongly preferred
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