Technical Support Specialist

3 days ago


Santa Clarita, California, United States One Step GPS Full time
Job Description

We are seeking an experienced Technical Support Specialist to join our team at OneStepGPS.com. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

The ideal candidate will have prior experience in customer support, particularly with software and hardware products. A strong understanding of GPS fleet tracking systems and ability to troubleshoot technical issues is essential. Salary: $55,000 - $65,000 per year, depending on experience.

The successful candidate will be able to work effectively in a fast-paced environment, communicate complex technical information to customers, and resolve issues efficiently. Strong problem-solving skills, attention to detail, and excellent communication skills are necessary for this role.

Benefits include a 4% 401K match, 50% employer contribution to medical insurance, and 12 paid holidays. Our company values responsibility, helpfulness, caring, high standards, communicativeness, indispensability, and teamwork.

This is an in-office position that requires a high level of commitment and dedication to delivering exceptional customer service. All applicants must pass a pre-employment drug test and background check.

Key Responsibilities:

  • Provide exceptional customer service and technical support via phone and email
  • Troubleshoot technical issues with GPS fleet tracking systems
  • Communicate complex technical information to customers
  • Resolve issues efficiently and effectively
  • Document improvements to our product


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