Technical Support Specialist

5 days ago


Santa Ana, California, United States TechMD Full time
Job Overview

TechMD is committed to creating a positive work environment that fosters employee happiness and satisfaction, ultimately leading to excellent customer experiences. Our company culture is built on values such as teamwork, community involvement, and continuous improvement.

Position Summary

This role focuses on delivering exceptional support for core Microsoft products and platforms, including Windows Server, MS Exchange, and virtualized environments. As a Technical Support Specialist, you will work closely with our team to assess, plan, and resolve Tier 2 issues in a timely manner.

Main Responsibilities
  • Work tickets in order of priority and SLA from the Tier 2 ticket Queue.
  • Use time effectively to assess, plan, and resolve Tier 2 issues.
  • Communicate effectively with team members to resolve issues efficiently.
  • Resolve issues on-site or scheduled by the dispatcher.
  • Collaborate with teammates and customers to relay critical information.
  • Follow Standard Operating Procedures for the position, function, and TechMD.
  • Perform miscellaneous job-related duties assigned by managers.
Requirements

To be successful in this role, you should possess:

  • At least 3-5 years' experience in a similar position.
  • A Moderate Level certification (e.g., MCSE, CCNA, Azure).
  • Excellent customer service skills.
  • Strong telephone and verbal communication skills.
  • The ability to thrive in a team environment and demonstrate effective team interaction.
  • The ability to work independently and manage priorities effectively.
Compensation

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on your level of experience and qualifications.



  • Santa Ana, California, United States Vets Hired Full time

    About the RoleVets Hired is seeking a highly skilled Technical Support Specialist to join our team. This position will play a crucial role in ensuring the smooth operation of our IT infrastructure.Job DescriptionThis technical specialist will be responsible for supporting and maintaining all departmental software applications, resolving technical issues, and...


  • Santa Clara, California, United States PayNearMe Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at PayNearMe. As a Technical Support Specialist, you will be responsible for providing technical consulting and support to our customers, serving as a trusted advisor to improve their experience.Key Responsibilities:Provide technical consulting and support to...


  • Santa Ana, California, United States Advantage Technical Full time

    Unlock Your Potential with Advantage TechnicalWe are seeking a highly motivated and skilled Sales Representative/Business Development Specialist - Japanese Bilingual to join our team at Advantage Technical. This is a full-time remote role that requires strong communication and interpersonal skills, both verbal and written in Japanese and English.About the...


  • Santa Ana, California, United States Cemtek Environmental Full time

    At Cemtek Environmental, we're seeking a skilled Senior Technical Proposal Specialist to join our team. This exciting role involves reviewing and proposing large equipment/integration projects, generating quotes that meet customer specifications, and working closely with vendors and internal stakeholders.Responsibilities:Proposal DevelopmentReview assigned...


  • Santa Ana, California, United States Danaher Corporation Full time

    About Beckman Coulter DiagnosticsWe are a global leader in providing innovative diagnostic solutions to advance and optimize the laboratory. With over 80 years of experience, we have been dedicated to improving patient lives with our diagnostic tools.At Beckman Coulter Diagnostics, we value diversity and believe that everyone deserves an opportunity to...


  • Santa Monica, California, United States ZipRecruiter Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in maintaining the integrity of our computer workstations and associated technology within our office building.In this role, you will be responsible for troubleshooting technical issues, installing and configuring hardware and software, and providing exceptional support...


  • Santa Clara, California, United States MapR Technologies Full time

    Unlock the full potential of your business with MapR Technologies, a pioneer in AI and Analytics. As a Senior Technical Support Specialist, you will be part of a global 2000 enterprise ecosystem, collaborating with Amazon, Cisco, Google, Microsoft, and SAP. Your mission will be to provide exceptional Technical Support to our rapidly growing customer base,...


  • Santa Monica, California, United States ZipRecruiter Full time

    About the Job:">We are seeking a skilled Technical Support Specialist to join our team at ZipRecruiter. As a Field Engineer Technician, you will play a crucial role in maintaining the integrity of all computer workstations and associated technology within our office building.">Job Responsibilities:">Troubleshoot Tier 1 Field Engineering tickets in person or...


  • Santa Rosa, California, United States Hamlyn Williams Full time

    At Hamlyn Williams, we are seeking a highly skilled IT Support Specialist - Technical Expert to join our team. As a key member of our IT department, you will be responsible for maintaining and supporting our technology environment.The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.Key Responsibilities:Provide...


  • Santa Clara, California, United States ServiceNow Full time

    Servicenow is a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers, including 85% of the Fortune 500. As a Senior Technical Support Specialist, you will be part of a global organization entrusted as a technical resource to guide customers during critical issues to ensure timely and effective case...


  • Santa Ana, California, United States ProCare Therapy Full time

    About ProCare TherapyWe are a dedicated school district partner in California seeking a motivated Education Support Specialist to join our team. This is a unique opportunity for those passionate about supporting students and making a difference.Position Details:Type: Full-Time (35 hours/week)Duration: Full school year with guaranteed hoursSalary:** $25-$35...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job Summary:Palo Alto Networks is seeking a skilled Technical Support Engineer to join our team. The successful candidate will provide post-sales technical support to our customers via phone, email, and web.Key Responsibilities:Provide technical support to customers and partnersOffer configurations, troubleshooting, and best practices to customersManage...


  • Santa Ana, California, United States E Conservation Construction Full time

    Job OverviewE Conservation Construction is seeking a highly detail-oriented and organized Administrative Support Specialist to join our team. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to multitask effectively.


  • Santa Ana, California, United States RadNet Full time

    Job OverviewWe are seeking a highly skilled Radiology Support Specialist to join our team at RadNet.About the Role:This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional patient care and support to our radiology team.Responsibilities:


  • Santa Maria, California, United States Cal Tech Services Inc Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Cal Tech Services Inc. The ideal candidate will possess strong technical skills, excellent customer service, and communication skills.Estimated Salary$65,000 - $85,000 per year, depending on experience.Key ResponsibilitiesMaintain computer hardware in working order.Set up...


  • Santa Ana, California, United States The Genesis Group Full time

    We are seeking a Senior Healthcare Support Specialist to support our afterschool program at The Genesis Group. This role is an exciting opportunity for a dedicated individual who is passionate about providing exceptional care and support to students in need.Biliterate - both English and SpanishOur ideal candidate will possess strong communication skills,...


  • Santa Clara, California, United States Anatomage Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Anatomage. As an expert in troubleshooting and resolving complex technical issues, you will be responsible for providing exceptional support to our clients who utilize the Anatomage Table.Key Responsibilities:Diagnose and resolve software and hardware support issues with the...


  • Santa Ana, California, United States LGH Consulting Full time

    Job OverviewLGH Consulting is seeking a skilled Executive Support Specialist to join their team.We offer an attractive salary of $50,000 - $65,000 per annum for this full-time position.ResponsibilitiesThe ideal candidate will be responsible for providing administrative support to senior management, including:Drafting high-quality correspondences and formal...


  • Santa Ana, California, United States ALLCARE HOMECARE LLC Full time

    Job SummaryThe Dedicated Home Support Specialist will work closely with clients and their families to understand their unique needs and preferences, developing personalized care plans that promote independence and well-being.This role requires a compassionate and patient individual who can provide emotional support and practical assistance to clients,...


  • Rancho Santa Margarita, California, United States Purpose Driven Connection dba Daily Hope Full time

    Purpose Driven Connection dba Daily HopeWe are seeking a highly skilled Technical Infrastructure Support Specialist to join our team. As a key member of our IT department, you will be responsible for managing and supporting our organization's IT infrastructure, providing executive support, overseeing projects, and maintaining vendor relationships.Estimated...