Technical Support Specialist
5 days ago
TechMD is committed to creating a positive work environment that fosters employee happiness and satisfaction, ultimately leading to excellent customer experiences. Our company culture is built on values such as teamwork, community involvement, and continuous improvement.
Position SummaryThis role focuses on delivering exceptional support for core Microsoft products and platforms, including Windows Server, MS Exchange, and virtualized environments. As a Technical Support Specialist, you will work closely with our team to assess, plan, and resolve Tier 2 issues in a timely manner.
Main Responsibilities- Work tickets in order of priority and SLA from the Tier 2 ticket Queue.
- Use time effectively to assess, plan, and resolve Tier 2 issues.
- Communicate effectively with team members to resolve issues efficiently.
- Resolve issues on-site or scheduled by the dispatcher.
- Collaborate with teammates and customers to relay critical information.
- Follow Standard Operating Procedures for the position, function, and TechMD.
- Perform miscellaneous job-related duties assigned by managers.
To be successful in this role, you should possess:
- At least 3-5 years' experience in a similar position.
- A Moderate Level certification (e.g., MCSE, CCNA, Azure).
- Excellent customer service skills.
- Strong telephone and verbal communication skills.
- The ability to thrive in a team environment and demonstrate effective team interaction.
- The ability to work independently and manage priorities effectively.
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on your level of experience and qualifications.
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