Front Desk Representative
3 weeks ago
At Great Wolf Resorts, we're seeking a skilled Front Desk Agent to provide exceptional guest experiences. As a key member of our team, you'll be responsible for ensuring a seamless check-in and check-out process, answering questions, and addressing guest concerns in a professional and courteous manner.
Key Responsibilities:
- Welcome guests and register them by obtaining or confirming room requirements, verifying pre-registration, and assigning rooms.
- Establish credit by verifying credit cards or obtaining cash.
- Direct guests to their rooms by showing the location on a resort map.
- Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, and other correspondence.
- Provide concierge duties to guests by answering inquiries regarding resort services, entertainment, shopping, business, and travel.
- Maintain records by entering room and guest account data.
- Collect revenue by entering services and charges, computing bills, and obtaining payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
- Secures guest's valuables by processing lost and found to the housekeeping department.
- Confirms guest identity for registering guests.
- Maintains a safe working environment by verifying, reporting, and acting in a safe manner.
Requirements:
- High School Diploma (or equivalent education/experience).
- Must be flexible regarding schedule, based on business demands.
- Previous experience demonstrating strong customer service.
- Successful completions of a criminal background check and drug screen.
Preferred Qualifications:
- Ability to multi-task and prioritize a variety of tasks with minimal direction.
- Proven teamwork skills.
- Enthusiastic and energetic.
- Excellent communication skills.
Benefits:
- Medical, Dental, and Vision insurance.
- Health savings account.
- Telehealth resources.
- Life insurance.
- 401K with employer match.
- Paid vacation time off.
- Paid parental leave.
Great Wolf Resorts is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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