Front Desk Representative

3 weeks ago


Fremont, Ohio, United States Great Wolf Resorts Full time

At Great Wolf Resorts, we're seeking a skilled Front Desk Agent to provide exceptional guest experiences. As a key member of our team, you'll be responsible for ensuring a seamless check-in and check-out process, answering questions, and addressing guest concerns in a professional and courteous manner.

Key Responsibilities:

  • Welcome guests and register them by obtaining or confirming room requirements, verifying pre-registration, and assigning rooms.
  • Establish credit by verifying credit cards or obtaining cash.
  • Direct guests to their rooms by showing the location on a resort map.
  • Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, and other correspondence.
  • Provide concierge duties to guests by answering inquiries regarding resort services, entertainment, shopping, business, and travel.
  • Maintain records by entering room and guest account data.
  • Collect revenue by entering services and charges, computing bills, and obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Confirms guest identity for registering guests.
  • Maintains a safe working environment by verifying, reporting, and acting in a safe manner.

Requirements:

  • High School Diploma (or equivalent education/experience).
  • Must be flexible regarding schedule, based on business demands.
  • Previous experience demonstrating strong customer service.
  • Successful completions of a criminal background check and drug screen.

Preferred Qualifications:

  • Ability to multi-task and prioritize a variety of tasks with minimal direction.
  • Proven teamwork skills.
  • Enthusiastic and energetic.
  • Excellent communication skills.

Benefits:

  • Medical, Dental, and Vision insurance.
  • Health savings account.
  • Telehealth resources.
  • Life insurance.
  • 401K with employer match.
  • Paid vacation time off.
  • Paid parental leave.

Great Wolf Resorts is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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