Retail Sales Specialist

2 weeks ago


Chicago, Illinois, United States Joybird Full time

Part-Time Retail Stylist

at Joybird

Joybird was established with the belief that individuals should embrace their unique style when it comes to home furnishings. Our bespoke and curated furniture is designed to cater to the distinct preferences and needs of our clientele, ensuring a premium product that stands the test of time.

We are on the lookout for a Part-Time Retail Stylist to assist in showcasing our brand and offerings to customers in our retail locations.

As a Joybird Retail Stylist, your primary focus will be to guide customers through our extensive collection, helping them identify pieces that complement their space, align with their aesthetic, and fit their lifestyle. As a representative of Joybird, our retail teams are approachable, solution-focused, empathetic, and proactive in driving sales. It is essential to recognize that purchasing furniture can be a significant decision for our customers, so we seek Retail Stylists who can maintain ongoing conversations with customers post-visit, whether through phone or email.

Key Responsibilities:

- Develop expertise in the complete Joybird catalog and offer tailored style advice and product suggestions to meet individual customer needs.

- Follow up with customers who have previously visited the showroom but have not made a purchase, aiming to convert their interest into sales.

- Collaborate with our Customer Service team to ensure a seamless experience for customers from start to finish.

- Assist online customers with their shopping journey through an integrated chat function on the Joybird website.

- Maintain the showroom's aesthetic appeal.

- Support with the delivery and pickup of floor models, and assist in rearranging furniture within the showroom as needed.

Qualifications:

- 1-2 years of experience in retail sales (preferred).

- A genuine passion for interior design and furniture.

- A self-motivated individual who can achieve store and personal objectives without needing constant direction.

- Solution-oriented with excellent communication skills.

- Proficient in managing customer service challenges while adhering to company policies.

- Experience in maintaining a personal client book (preferred).

- Comfortable using technology, particularly iPads and Macs.

- Familiarity with G-Suite (Google Docs, Sheets, Slides, etc.).

- Ability to lift and move medium to large items up to 50 lbs using appropriate equipment and safety measures.

- Availability to work weekends, evenings, and holidays.

Core Values:

- Customer-Centric: You are dedicated to delivering an exceptional experience for every customer.

- Transparent: You regularly share information and feedback to strengthen relationships and enhance problem-solving.

- Results-Driven: You set high goals and strive to exceed traditional standards.

- Constantly Evolving: You are committed to personal growth and improvement.



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