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Retail Sales Specialist

2 months ago

Chicago, Illinois, United States Joybird Full time

Part-Time Sales Associate

at Joybird

Joybird is built on the principle that individuals should embrace their unique style when it comes to home furnishings. Our custom-designed and carefully selected furniture is crafted to satisfy the diverse preferences of our clientele, ensuring a premium product that lasts a lifetime.

We are on the lookout for a Part-Time Sales Associate (Stylist) to assist in showcasing our brand and offerings to customers in our retail locations.

As a Joybird Stylist, your primary focus will be to guide customers through our extensive collection, helping them identify which items will complement their space, align with their aesthetic, and suit their lifestyle. As a representative of Joybird, our store teams are approachable, solution-oriented, empathetic, and proactive in pursuing sales. It is essential to recognize that purchasing furniture can be a detailed process for our customers, so we seek Sales Associates who can maintain engagement with customers through follow-ups after their showroom visits.

Key Responsibilities:

1. Become knowledgeable about the entire Joybird catalog and offer style guidance and product suggestions tailored to individual customer needs.

2. Reach out to customers who have previously visited the showroom but have not yet made a purchase to follow up and convert them into sales.

3. Collaborate with our Customer Service team to ensure a seamless experience for our customers from start to finish.

4. Assist online customers with their shopping journey through an integrated chat function on the Joybird website.

5. Maintain the showroom's appearance to create an inviting shopping environment.

6. Help with the delivery and pickup of floor models, as well as occasionally rearranging furniture within the showroom.

Qualifications:

- 1-2 years of experience in retail sales (preferred).

- A genuine passion for interior design and furniture.

- A self-motivated individual who can achieve store and personal objectives without needing constant direction.

- A solution-oriented mindset.

- Strong communication skills.

- Proficient in addressing customer service challenges while adhering to company policies.

- Experience in maintaining a personal client book (preferred).

- Comfortable using technology, particularly iPads and Macs.

- Familiarity with G-Suite (Google Docs, Sheets, Slides, etc.).

- Capable of lifting and moving medium to large items up to 50 lbs while utilizing appropriate equipment and safety measures.

- Availability to work weekends, evenings, and holidays.

Core Values:

- Customer-centric: Committed to delivering an exceptional experience for every customer.

- Transparent: Engaging in open communication to strengthen relationships and enhance problem-solving.

- Results-driven: Striving to exceed traditional standards and achieve our goals.

- Constantly evolving: Always seeking personal and professional growth.