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Front Desk Associate

2 months ago

Pittsburgh, Pennsylvania, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Aimbridge Hospitality. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities
  • Register guests and process room reservations in a timely and efficient manner
  • Provide accurate and up-to-date information to guests regarding hotel services, facilities, and hours of operation
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Perform other duties as assigned, including delivering packages and messages to guests
Requirements
  • High school diploma or equivalent required; college coursework in a related field is a plus
  • Previous experience in a hotel or related field is preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic knowledge of Microsoft Office suite
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer a 401(k) retirement plan and daily pay options.