Customer Experience Associate

4 days ago


Clifton, New Jersey, United States Barnes & Noble Full time

Job Summary: As a Customer Experience Bookseller at Barnes & Noble, you will provide exceptional service and support to customers across various lines of business. Your primary responsibility is to handle inquiries from customers, members, or stores via phone, email, or chat. You will be the first point of contact for customers, resolving their issues promptly and providing accurate information using our tools effectively.

Your Key Responsibilities:

  • Resolve customer inquiries efficiently and accurately.
  • Utilize our systems to provide customers with relevant information and solutions.
  • Listen attentively to customers' concerns and complaints, identifying the root cause of issues.
  • You may work in multiple queues and/or skill sets as required.
  • Provide timely and effective solutions to customers, following up to ensure resolution.

About You:

  • You have 2-3 years of experience in customer service.
  • You possess excellent written and verbal communication skills.
  • You can manage multiple projects simultaneously with attention to detail.
  • You are technologically savvy and proficient in Microsoft Office Suite.
  • You can analyze situations and provide creative solutions.

We Offer:

A competitive salary of $45,000 - $55,000 per year, based on your experience and qualifications. We also offer benefits that include medical, dental, and vision insurance, as well as a generous paid time off policy. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply.



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