Retail Customer Support Associate

3 days ago


Clifton, New Jersey, United States Barnes & Noble Full time
Job Description

We are seeking a highly skilled and motivated Customer Experience Bookseller to join our team. In this role, you will be responsible for handling inquiries from customers, members, and stores, and providing valuable input for overall experience & improvement strategies.

Key Duties:
  • Promptly resolve customer inquiries via phone, email, or chat.
  • Provide accurate and complete information to customers by utilizing the proper methods/tools.
  • Listen to customer concerns and complaints, and identify the causes of the problem.
  • Work in one or multiple queues and/or skill sets as required.
Requirements

The ideal candidate should have:

  • 2-3 years Customer Service Experience.
  • Excellent written and verbal communication skills
  • Ability to manage multiple projects simultaneously with attention to detail
  • Technologically astute
  • Excellent Microsoft Office Suite skills required
  • Ability to analyze customer situations and provide solutions
Salary and Benefits

The estimated salary range for this position is $45,000 - $60,000 per year, depending on experience.



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