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Customer Service Representative

2 months ago

Clearwater, United States BJ's Wholesale Club Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities

  • Customer Service
    • Deliver outstanding customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
    • Provide product information, answer questions, and make recommendations to members to enhance their shopping experience.
  • Transaction Processing
    • Process member transactions accurately and efficiently, handling cash, credit card, and other payment methods.
    • Operate a cash register, handle returns and exchanges, and maintain a clean and organized checkout area.
  • Store Maintenance
    • Maintain a clean and organized store environment, including the sales floor, checkout areas, and stockrooms.
    • Restock shelves, face merchandise, and maintain visual displays to ensure a visually appealing store environment.

Requirements

  • Education and Experience
    • High school diploma or equivalent required.
    • Prior retail or customer service experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Basic math skills and accuracy with handling cash and operating a cash register.

Working Conditions

  • Most of the time is spent moving about frequently on hard surfaces.
  • Frequently requires lifting objects up to 30 pounds.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.

Compensation and Benefits

We offer a competitive starting rate of $14.00 per hour, with opportunities for advancement and professional growth. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.