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Sales and Service Specialist

2 months ago

Melbourne, Florida, United States Percepta Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist at Percepta. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Provide personalized support to customers, addressing their sales and service inquiries in a timely and professional manner.
  • Act as a single point of contact for customers, resolving issues and providing solutions to meet their needs.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.
  • Utilize customer satisfaction tools to identify and address areas for improvement, driving positive outcomes and growth.
  • Participate in business-related marketing and sales projects, contributing to the development of new initiatives and strategies.
  • Meet specified goals and objectives, providing regular feedback to management on performance and areas for improvement.
Requirements
  • High school diploma required; Associate or bachelor's degree is a plus.
  • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales.
  • Experience in a luxury field (hospitality or brand product) is a plus.
  • Knowledge of the automotive industry is a plus.
  • Strong verbal and written communication skills.
  • Strong customer service, interpersonal, and relationship-building skills.
  • Excellent English language (oral and written), with grammatical knowledge and etiquette.
  • Typing skills (minimum of 30 words per minute).
What We Offer
  • Starting pay rate of $18.34 per hour.
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).
About Percepta

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  • Culture of Service – to be treated like you are the customer from day one.
  • Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions.
  • Respect – a team that is accountable, dependable, and gives you their full attention.
  • Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth – lots of learning opportunities for aspiring minds.
  • Diversity – be a part of our growing diverse and community-minded organization that is all about having fun.
  • Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.