Customer Service Representative

4 weeks ago


Melbourne, Florida, United States SCCU Full time
Member Service Specialist

Space Coast Credit Union (SCCU), a leading financial institution in Florida, is seeking a highly skilled Member Service Specialist to join our team in the Baytree Branch. As a key member of our ONESCCU team, you will play a vital role in providing exceptional service to our members, ensuring their financial needs are met, and exceeding their expectations.

About SCCU

With over 70 years of experience and assets exceeding $8 billion, SCCU is a trusted financial partner for our members. We pride ourselves on our commitment to honesty, integrity, and delivering high-quality products and services. Our members are our top priority, and we strive to make a positive impact in our community.

Responsibilities
  • Provide exceptional member service, handling a wide range of deposit, loan transactions, and new account processing.
  • Effectively assess members' needs and make referrals for SCCU products and services.
  • Resolve member issues and address questions accurately and in a timely manner.
  • Consistently demonstrate effective sales and service skills.
  • Consult with members regarding SCCU products and services, recommending additional products and services to meet their needs.
  • Perform all aspects of processing transactions, including deposits, withdrawals, payments, and the sale of monetary instruments.
  • Balance cash, monetary instruments, and daily work to ensure member account integrity.
  • Service existing deposit and loan accounts to meet member requirements and exceed expectations.
Requirements
  • 6+ months of customer service and/or cash handling experience preferred.
  • High School Diploma or equivalency.
Benefits
  • Competitive salary range: $16.92 to $18.02 per hour.
  • Rich benefits package, including medical, dental, and vision insurance, HSA with SCCU matching contribution, paid long-term and short-term disability coverage, paid term life insurance, and more.
  • Opportunities for career advancement and professional growth.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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