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Sales and Service Director

2 months ago

Miami, Florida, United States Hand & Stone - DoralWest Kendall Full time
Job Overview

We are seeking a highly motivated and experienced Spa Operations Manager to join our team at Hand & Stone - Doral/West Kendall. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer service.

Key Responsibilities
  • Sales and Revenue Growth
    • Develop and implement strategies to increase membership sales and drive revenue growth.
    • Monitor and analyze sales metrics to identify areas for improvement.
  • Operational Excellence
    • Oversee the day-to-day operations of the spa, ensuring seamless delivery of services and exceptional customer experience.
    • Manage and develop a high-performing team, providing coaching and guidance to ensure success.
  • Customer Service and Retention
    • Develop and implement customer service strategies to drive loyalty and retention.
    • Monitor and address customer feedback and concerns in a timely and professional manner.
  • Business Acumen
    • Analyze financial metrics and make data-driven decisions to drive business growth.
    • Develop and manage budgets, forecasts, and other financial reports.
Requirements
  • 3-4 years of experience in a management role within the spa, salon, retail, or hospitality industry.
  • Proven track record of driving sales growth and improving operational efficiency.
  • Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Flexible schedule, including nights and weekends, to meet the needs of the business.
What We Offer
  • $54,000 base salary, plus up to $8,000 in additional bonuses.
  • PTO and 401(k) with employer matching.
  • Spa membership and other benefits.