Events and Banquet Operations Supervisor

1 week ago


Egg Harbor, Wisconsin, United States The Landmark Resort Rental MGMNT CO Full time

Position Overview:
As the Events and Banquet Operations Supervisor, you will be responsible for managing the comprehensive operations of the banquet and events team, ensuring exceptional service delivery and client satisfaction.

Key Responsibilities:
In this role, you will:

  • Oversee Event Execution: Ensure the flawless execution of all food and beverage services, setup, and presentation for various functions, including conferences, festivals, and special events, in accordance with the Banquet Event Order (BEO).
  • Staff Management: Recruit, train, and schedule banquet staff to meet the needs of guests, providing continuous feedback and coaching to uphold performance standards.
  • Interdepartmental Liaison: Act as a key point of contact between banquet operations and other departments to ensure seamless service delivery.
  • Client Support: Be available to assist staff and clients in resolving any issues that may arise, enhancing overall guest satisfaction.
  • Facility Maintenance: Supervise the upkeep of equipment and conference facilities, ensuring they are clean, functional, and presentable.
  • Compliance Management: Ensure adherence to all legal regulations regarding the management of alcoholic beverages and compliance with company policies.

Qualifications:
Applicants should possess:

  • Experience in banquet or event management.
  • A minimum age of 21 years.
  • Required certifications, including Food Handler Permit and Tips Certification.
  • Strong knowledge of group business dynamics and the ability to apply mathematical skills for budgeting and forecasting.
  • Proficiency in using office equipment and software related to hotel management and catering.
  • An understanding of health and safety management principles.

Skills:
The ideal candidate will demonstrate:

  • Effective communication skills in various situations, including training and coaching.
  • A friendly demeanor when interacting with guests and staff.
  • The ability to handle sensitive guest information in compliance with privacy regulations.
  • Strong organizational skills to manage staff schedules and event requirements.

Work Environment:
This position may involve:

  • Working in high-pressure situations with fluctuating business volumes.
  • Exposure to outdoor conditions, including varying weather.
  • Physical demands such as lifting up to 50 lbs and standing for extended periods.

This job description provides a general overview of the responsibilities and qualifications associated with the role. It is not intended to be an exhaustive list of all duties or requirements.



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