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About the Role:

We are seeking a highly motivated and experienced Banquet Captain to join our team at Benchmark Spruce Point Inn. As a Banquet Captain, you will play a crucial role in ensuring the success of our banquet functions, providing exceptional service to our guests, and contributing to the overall success of our hospitality team.

Key Responsibilities:

• Direct the setup and preparation of banquet rooms for functions, including draping tables, setting silverware, and preparing drinks.
• Service to include picking up food from the back hall, carrying trays to the function location, serving food, and clearing the food from the tables.
• Break down to include bussing tables, putting away dirty linen and centerpieces, and vacuuming.
• Assist with event room setup according to meal period and table needs.
• Perform food and beverage preparation duties, such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
• Serve food and beverages to guests, removing dishes, glasses, silverware, or other items from tables/counter tops and taking them to the kitchen.
• Clean and sanitize tables and/or counters & seats after guests are finished.
• Explain how various menu items are prepared, cooking methods, and ingredients.
• Take into consideration any special requests and dietary issues made by the guest.
• Provide general property information and offer a warm and sincere welcome/farewell for all guests.
• Interact with staff in a professional manner, assisting other departments with necessary information.
• Ensure final quality check on food and beverage items prior to serving guests.
• Monitor assigned tables for customer satisfaction, quality, and additional service.
• Address any guest issue promptly and with high concern.
• Aid other events and restaurant staff as needed.
• Maintain constant awareness of safety issues, such as broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.

Requirements:

• 2-4 years of food service experience, preferably in banquet service.
• Experience in a 4-star, 5-star venue with synchronized service.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional experience for all guests.
• Excellent communication skills.

Benchmark Hospitality is an Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees.