Technical Support Specialist
7 days ago
Job Summary:
The SkyProfessor role is a critical position within our team at US Tech Solutions, responsible for providing top-notch support to our client's Flight Attendants with their iPhones and iPads. As a key member of our technical support team, you will be tasked with answering support calls, troubleshooting device issues, and resolving cellular connectivity challenges. This position ensures that our Flight Attendants have the tools and support they need to perform their roles efficiently and effectively.
Key Responsibilities:
- Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
- Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
- Assist with device setup, updates, and ongoing technical troubleshooting.
- Collaborate with other team members to resolve recurring issues and improve support processes.
Requirements:
- 2+ years of experience in a customer service role, with a call center background a plus in a technical support role.
- Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with a commitment to customer service.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service and support to our clients and their teams.
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